| 1. |
Do
you have more items than are shown on your website? |
|
Yes, we try to feature as many of
our products as possible, but new items arrive weekly. If there's
something you're looking for, please call or email us and we'll try to
help you find it. If you visit us at at a retail show, you may see items that aren't on the
website. |
| 2. |
Why does my
shipping box look used? |
|
We try to recycle as many
cardboard boxes as we can. We also recycle packing peanuts and when we
purchase packing peanuts, we buy environmentally friendly ones made of
cornstarch. |
| 3. |
Do I have have to
submit my order online? |
|
We also welcome orders by
telephone or fax. If you are uncomfortable submitting credit card
information online, just submit your order using personal check or money
order as the payment method. You can then call us and give your credit
card information, or mail us a check or money order. |
| 4. |
Why don't you
ship COD? |
|
COD charges are an additional
$7.00 per box to UPS, Fedex or the USPS. We don't think that is a good
value for our customers. |
| 5. |
Why don't you
have a paper catalog anymore? |
|
After 17 years, we
stopped printing a paper catalog in 2003. We have found that printing a paper
catalog of our products is no longer cost effective. An
online catalog can be updated daily or hourly (if we have time!) Plus,
we are able to feature more than twice as many products in our online
catalog as were included in our last paper catalog. |
| 6. |
Why
don't you sell all the items on your website to retail stores at wholesale
prices? |
|
We spend countless hours
searching for the widest selection of western Christmas items. While some
of the items are our originals, others are purchased from other
companies. Those items aren't available to retail stores from us. Many of
the items in our Bargain Barn section are closeouts or overstock and are
priced at or below wholesale. Stores interested in buying our original
handcrafted items can request a
whole |
| 7. |
When
will my order ship? |
|
We try to ship all
orders of in-stock items within 24 to 48 hours. If an item is out of
stock, we will let you know by phone or email when it will be available.
During peak season we will ship all your items that are in-stock as soon
as possible. |
| 8. |
Why
don't special sale prices show up in my shopping cart or in my order
confirmation? |
|
Special prices on a
single item are generally reflected online. Our After
Christmas and Christmas in July sales
are sitewide. Rather than spend hours changing the price on each
individual item, the savings percentage is calculated after we receive
the order. We then notify you by email of the total amount you will be
charged. |
| 9. |
I
thought I'd heard of nearly every small town in Oklahoma. Where is
Fittstown (or Fitzhugh)? |
|
Both Fittstown and
Fitzhugh are located in Pontotoc County in southern Oklahoma. We have to
go to Ada to buy groceries. We're actually located closer to Fittstown,
which is 8 miles south of Ada enroute to Tishomingo, however the Fittstown
Post Office has no rural delivery. Fitzhugh is about 8 miles southwest of
Ada and about 7 miles from us, but the Fitzhugh Post Office delivers our
mail. Neither town has more than 200 residents, including dogs and horses! |
| 10. |
I'm
going to be in Oklahoma. Can I visit your store or showroom? |
|
Sorry, we don't have a
showroom or a storefront here. We're too far off the beaten path for a
retail storefront to be practical. |